1. You’re losing money.

Is your department paying wage, overhead, supply costs and benefits most likely beyond what you are collecting in ROI revenue?

Why am I paying my staff and incurring extra expenses for an area that can be easily outsourced?

The fact is that most facilities that manage Release of Information (ROI) functions themselves only collect 35% of the money they should be collecting due to lack of collection follow-up or not knowing the various State or Federal guidelines. Your money and staff time could be devoted to many other key areas of HIM. The problem quickly becomes one of optimizing staff to meet internal priorities.

2. You may be exposed to fines and penalties.

Are you and your staff knowledgeable in the ever changing world of HIPAA, HITECH, ARRA and various State statutes?

Can you be sure your staff is focused on the quality of the release? Do you have the time to focus on this area?

Do you have the extra thousands of dollars in fines budgeted should a breach occur?

In fact, it is very difficult and expensive to keep everyone informed on all the various rules and regulations. Your staff needs to be focused and continually informed and trained on the latest changes in the ROI world. If your staff is multi-tasking in various HIM responsibilities and ROI is an afterthought, be prepared for errors. Quality assurance steps and process is the key to delivering information appropriate medical records.

3. Your customer’s experience is terrible.

Are you putting patient care in jeopardy with an extended turnaround time?

Are you costing your customers money by not providing the correct information?

Your department and organization prides itself on projecting a positive attitude and competency to your internal and external customers. The truth is that internal departments and patients are only some of your customers. End requestors, such as Attorneys, the State Disability Department and insurance companies are only a few of those other customers that you need to keep satisfied. All of your customers know even less about the ROI process and regulations than you do. Educating them on why invoices reflect a certain amount or why information was excluded and for what reason, quickly becomes a customer satisfaction nightmare. The reality is that most customers expect immediate response and delivery of critical medical information and count on the information to be correct the first time. Medical information is critical to appropriate patient care, reimbursement, billing and legal settlements.

4. There is a solution.

Many customers find that with a ProTec Solutions' custom program they save on expenses, and in fact, depending on request profiles, can receive revenue for not doing anything at all. Don't believe us, see what our customers have to say....

ProTec Solutions, a long-time, leading  provider of ROI services, has the staffing, the training, the focus and the ability to make sure your department is more efficient and has a reduced cost structure, while improving your customer’s experience.

Now that is something your CEO and CFO will notice!

In fact, you can contact us for a free evaluation.