Testimonials

image

Our customers speak for themselves.

We know that every response to ROI and patient data services is a reflection on our client's facility or practice, and our commitment to the highest level of quality and professionalism ensures that every interaction with ProTec Solutions' staff is a positive and productive experience.......

 

ProTec Solutions' customers speak for themselves. Such comments as ones below are an overall indication of their feelings about our services and staff.

 

"Our employees go above and beyond"                                "Extremely proficient"

"Most knowledgeable in the industry"                                   "Highly Recommend"

"Safe and Secure"                                                             "Best Decision we ever made"

 

"A diligent, year long search for a service that met all our criteria ended when we partnered with ProTec Solutions.  With ProTec, we are now fulfilling our expectations to our patients in regards to sending the most up-to-date, HIPAA compliant ROI.  This is one of the best decisions our company has made for our patients.  ProTec Solutions offers the highest quality of work, they keep current on the many changes in HIPAA laws and regulations, they are dependable and apply their knowledge of HIPAA with our office policies.  We feel safe and secure knowing our patient’s release of medical information is being handled by ProTec Solutions."

Manager, Patient Services - Ohio

 

"As HIM Director, I have contracted with several release of information vendors and have found ProTec to be superior. They understand protecting our patient's privacy is a top priority. The management team is extremely involved and responsive to our needs, and the staff is very knowledgeable."

Director, HIM - Arizona

 

“I have worked with ProTec Solutions for many years in multiple facilities. Each time I have found their staff to be extremely proficient at what they do. I DO NOT have any complaints coming from this department, EVER, which is why I have them for my ROI service. They have the most knowledgeable people in the business. This area of my department is so completely managed that I never have to think twice about it and we are expanding their scope to take care of all requests for MIHS. Their staff goes above and beyond by presenting policies of aspects of Release Of Information to various Hospital Staff as well as the Health Information Management staff. Their focus on customer service is excellent and makes our patients feel very satisfied.  I enjoy working with them and look forward to many years of continued support.”

Director, HIM - Arizona

 

"I do not normally write testimonials on behalf of vendors that I do business with, as I feel it is their job to provide me and my department with optimal service at all times. But in  the case of ProTec/HISI I feel compelled to do so. In the case of my relationship with HISI for the past 3.5 years, none of the day to day type complaints have materialized at my facility. I attribute this first and foremost to the awesome representative staffed at our facility and to the region manager, both of whom work as a team to cover my account and handle the assigned work. Both employees keep me appraised of issues that may be on the horizon, and both are very customer driven. I would highly recommend ProTec/HISI to anyone considering a release of information service or considering making a change due to poor service from another vendor"

Director, HIM - Kentucky

 

“I just wanted you to know that I feel very fortunate to have the ROI team. They are a very important part of our department, and I do not take for granted how they make us better.  Please pass this on to whomever you feel would appreciate hearing."

“The ROI team goes above and beyond to make our department run smooth.  They each make my existence in the department much easier and work diligently to keep me out of court, which is always a plus.”

"Let me start by saying – I don’t do this enough.  I want to take a moment and share with you what an outstanding job the Release of Information staff are doing.  2010 has brought about many sporadic changes to ROI with the onset of Federal auditing programs.  ProTec staff has attended meetings, trainings, and unscheduled problem solving gatherings to make new initiatives much smoother.  Each of them has tackled new processes and procedures along with working with the new Audit and Appeal department.”

Director, HIM - Kentucky

 

"Thank you for your excellent and compassionate service." (as noted with a flower delivery to one of our employees)

Dr. Zannis, Arrow Head Hospital - Phoenix, AZ

 

"Thank you for being so kind over the phone"

"Thank you, Thank you. Thank you for your quick response. You are OUTSTANDING! I hope  they appreciate you - I sure do!!!"

"Thank you SO SO SO much for staying just those few minutes extra when the craziness hit..."

"Warm, Friendly, kind and extremely helpful"

Miscellaneous patient comments - Glendale, AZ

 

The Need for Enterprise-wide PHI Gatekeepers

The Need for Enterprise-wide PHI Gatekeepers.

More

 

ROI Commentary

Release of Information, not for the faint of heart!

More

 

What you don't know about ROI

The 4 things you should know!

More

 

ROI Case study

ProTec Solutions in action.

More